Everything you need to know about how we ship your order, and how returns and replacements work.
Every piece from SR Handicrafts is handcrafted from natural materials like wood, cane, and metal, so no two pieces are ever perfectly identical. The product you receive may show slight differences from the photo on our website or catalog. This is normal for handmade furniture and decor, and is not a manufacturing defect. Common reasons for this include:
These natural variations are part of what makes handcrafted furniture unique, and are not treated as damage or a fault for return purposes. If you'd like to see live photos or a video of your exact piece before it ships (especially for bulk or customised orders), just ask us on WhatsApp or via the contact page and we're happy to share them.
We ship across India through our courier and logistics partners. Approximate timelines:
| Order type | Typical dispatch time | Typical delivery time |
|---|---|---|
| Ready stock items | [X] business days | [X]–[X] business days |
| Customised furniture | [X]–[X] weeks (made to order) | [X]–[X] business days after dispatch |
| Bulk orders (cafes, restaurants, hotels) | As per agreed production schedule | As per agreed delivery plan |
Delivery timelines can vary by pin code, order size, and season. Large or bulky furniture pieces may require special handling and could take a little longer to reach remote locations. Shipping charges, if any, are shown at checkout or shared with you in your bulk-order quote.
Once your order is dispatched, we'll share tracking details via email/WhatsApp/SMS so you can follow its journey to your doorstep. For bulk orders, we'll coordinate delivery timing directly with you.
We package every piece carefully, but if your order arrives visibly damaged in transit, or you've received the wrong item:
We'll arrange a free replacement or repair for genuine transit damage or a wrong item sent by us. This is separate from the natural handmade variation described above, which is not treated as damage.
You can request a return or replacement within [X] days of delivery if:
To be eligible, the item should be unused, in its original condition, and — where applicable — in its original packaging. Once we receive and inspect the returned item, we'll confirm your replacement or refund.
Once your return is approved, refunds are processed to your original payment method within [X] business days. For prepaid bulk orders, refund terms will follow what's agreed in your order confirmation or contract.
Ready-stock orders can be cancelled before dispatch for a full refund. Customised and bulk orders can only be cancelled before production begins — once production starts, cancellation may not be possible or may involve a partial charge for materials and work already completed.
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